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Refund Policy

Last updated: October 1, 2026

This Refund Policy applies to paid Aeolo plans (Starter, Pro, and Max, billed monthly or annually) and to extra usage packs purchased on Aeolo-controlled checkout. The free plan requires no payment, so there is nothing to refund.

Our checkout may be operated by an authorized reseller acting as merchant of record. Where that is the case, the reseller processes the refund on our behalf and its buyer terms also apply. This policy never reduces a refund right that the merchant of record or applicable law gives you.

1. 14-Day Refund Window

You can request a full refund within 14 days of any charge: a new subscription, a plan upgrade, a monthly or annual renewal, or an extra usage pack. You do not need to give a reason. Requests made within this window are refunded in full.

2. After 14 Days

  • Charges older than 14 days are generally non-refundable, including unused time in a monthly or annual billing period.
  • We will still refund, in full or in part, where the Service was materially unavailable or did not perform as described and we could not fix the problem within a reasonable time, where you were charged in error or more than once, or where applicable law requires it.

3. Cancelling a Subscription

You can cancel renewal at any time from Aeolo Settings or by emailing us. Cancellation stops the next renewal; your plan stays active until the end of the period you already paid for, and you are not charged again. Cancelling does not by itself refund the current period. Request a refund separately if the charge is within 14 days.

4. What Happens After a Refund

  • Refunding a subscription charge ends the plan that charge paid for. Your account moves to the free plan and your workspace data is kept.
  • Refunding an extra usage pack removes the usage included in that pack.
  • Articles, reports, and other outputs already delivered remain yours.

5. Statutory Rights

Consumers in the European Union, EEA, United Kingdom, Switzerland, the Republic of Korea, and other jurisdictions may have statutory withdrawal or refund rights. Those rights apply in addition to this policy and are not limited by it.

6. Custom Contracts

Custom plans and pilot engagements agreed in a signed order form or contract follow the refund and termination terms in that agreement. Where the agreement is silent, this policy applies.

7. How to Request a Refund

  1. Email contact@aeolo.io with the subject "Refund Request" from the address associated with your Aeolo account.
  2. Include the charge date, amount, and the order or receipt number if you have one.
  3. We reply within 2 business days. Approved refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank or card issuer.

Questions about this page? Email contact@aeolo.io.